Voice Teleservices' Team
I had usually found consultants to be good at repeating what I already knew! Dave was a revelation in that respect, he listened, observed and then provided insights that really helped drive the business forward. Dave worked with an enthusiasm that created real energy in the project that was largely responsible for the fantastic improvements we delivered. This included a save rate improvement of 50% and contribution to a retained revenue figure of over $60 million.
Tony Cawood, Acquisition and Retention Manager ( British Telecom)
Subject Matter Experts