B2B Call Center: Subject Matter Experts
Our consulting team is supported by a network of some of the most creative sales and call center management consultants in the industry today. We draw on our network of Subject Matter Experts to provide clients with the expertise needed to develop live agent sales & marketing solutions, improve call center performance, and deliver outstanding results every time.
The Voice team, after about 30 days of operation spotted trends in data and call dispositions and developed a point of view document on what Smart Pack should do to improve customer service and what Smart Pack should do to reduce customer service calls. The proactive recommendations actually decreased the billing for Voice, but resulted in an overall improvement of value for the Smart Pack team by helping to avoid/reduce segments of customer service calls.