Customer Engagement Consulting
Our Customer Engagement Consulting team offers more than 90+ years of combined experience developing and managing high performance call center programs for clients like American Express, AT&T, Xerox, The Princeton Review, Snap-On Tools and Pierce Promotions.
We have interviewed, selected and managed large and small vendors alike on behalf of our clients. To help you get the most out of your programs and vendors, we will travel to your call centers and provide training and management oversight.
I had usually found consultants to be good at repeating what I already knew! Dave was a revelation in that respect, he listened, observed and then provided insights that really helped drive the business forward. Dave worked with an enthusiasm that created real energy in the project that was largely responsible for the fantastic improvements we delivered. This included a save rate improvement of 50% and contribution to a retained revenue figure of over $60 million.