Inbound
Inbound Contact Management: Serving Your Customers' Needs
Every telephone interaction is an opportunity to generate client value in three ways: create new sales, promote long term customer loyalty, and capture customer insights to guide strategic planning. The possibilities take on many forms:
- Sales
- Up-Sell/Cross Sell
- Save Desk/Customer
- Retention Activation and Enrollment
- Lead Qualification
- Reservation/Event Scheduling
Industry Experience
Telecommunications
- New Customer Acquisition
- Save Desk / Retention
Insurance
New Customer Acquisition
Pharmaceutical
- Product Help Line
- IVR Design
Credit Card
Merchant Enrollment